Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Registered members
Current visitors
Charts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Gold Prospecting
Metal Detecting for Gold
SDC2300 And Coiltek 14 x 9 Finds Thread (First Day First Gold)
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Help Support Prospecting Australia:
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="CJR" data-source="post: 489682" data-attributes="member: 15103"><p>The coil was not fit for purpose. It was marketed as Gold Extreme and was anything but - unless I have the wrong definition of Extreme. There are numerous reports of a bad batch of coils and I am more than willing to propose that I received one of those. But if that is the case, and no doubt the retailer was aware of a bunch of bad coils, I was not offered a swap on the basis that I may have received one of those. Additionally, during the period of use I returned to the retailer three times to provide feedback on my poorer than expected experience with the coil - the first time was the day after purchase.</p><p></p><p>While I was willing to sell the coil as second-hand, due to the amount of use, even under a consignment arrangement, a refund was offered by the retailer (not requested), although the policy on refunds was explained at the time, which I took to mean as a refund policy under any circumstances. While I was personally happy that the refund amount matched the amount that I was willing to accept, that is not a refund for a defective product under Australian consumer law and I was just notifying anybody else that they might not get a full refund as expected. When a consumer purchases most other warranted products that do not perform as expected, or advertised, they would generally not expect the retailer to keep a third of the retail price. </p><p></p><p>I really wanted the new coil to be an improvement, so I gave it as much opportunity to delight as possible, but it failed on all counts. It was not an unused, still packaged product returned due to a change of heart, it was a product that failed to deliver.</p></blockquote><p></p>
[QUOTE="CJR, post: 489682, member: 15103"] The coil was not fit for purpose. It was marketed as Gold Extreme and was anything but - unless I have the wrong definition of Extreme. There are numerous reports of a bad batch of coils and I am more than willing to propose that I received one of those. But if that is the case, and no doubt the retailer was aware of a bunch of bad coils, I was not offered a swap on the basis that I may have received one of those. Additionally, during the period of use I returned to the retailer three times to provide feedback on my poorer than expected experience with the coil - the first time was the day after purchase. While I was willing to sell the coil as second-hand, due to the amount of use, even under a consignment arrangement, a refund was offered by the retailer (not requested), although the policy on refunds was explained at the time, which I took to mean as a refund policy under any circumstances. While I was personally happy that the refund amount matched the amount that I was willing to accept, that is not a refund for a defective product under Australian consumer law and I was just notifying anybody else that they might not get a full refund as expected. When a consumer purchases most other warranted products that do not perform as expected, or advertised, they would generally not expect the retailer to keep a third of the retail price. I really wanted the new coil to be an improvement, so I gave it as much opportunity to delight as possible, but it failed on all counts. It was not an unused, still packaged product returned due to a change of heart, it was a product that failed to deliver. [/QUOTE]
Verification
Post reply
Gold Prospecting
Metal Detecting for Gold
SDC2300 And Coiltek 14 x 9 Finds Thread (First Day First Gold)
Top